myEKshop.in
Effective Date: 18 October 2026
This Refund, Return & Cancellation Policy explains the conditions under which customers may cancel orders, return products, request replacements, and receive refunds for purchases made through myEKshop.in (“MyEKShop”, “we”, “us”, or “our”).
By placing an order through myEKshop.in, you agree to the terms of this policy.
Customers may request cancellation of an order before the order is dispatched.
To request cancellation, please contact myEKshop customer support as soon as possible and provide the order number.
Cancellation may not be possible once:
If cancellation is successfully accepted before dispatch, any amount paid by the customer for the cancelled order will be eligible for refund according to the applicable payment and refund process.
Once an order has been dispatched, cancellation may not be available.
If the product is eligible for return, the customer may receive the product and subsequently request a return in accordance with this policy.
If the customer refuses to accept a prepaid shipment, the refund, if applicable, will be processed after the product is returned to myEKshop.in and the return is verified.
myEKshop reserves the right to cancel an order in circumstances including:
If myEKshop cancels an order for which payment has already been received, the eligible amount will be refunded to the customer through the applicable refund method.
A product may be eligible for return where:
The applicable return period will be displayed on the product page, order page, invoice, or other relevant communication.
For hygiene, safety, customization, or other legitimate reasons, certain products may not be eligible for return.
Examples may include:
The product-specific return conditions displayed at the time of purchase will apply.
To be eligible for a return, the product should generally be:
myEKshop.in may reject a return where the product has been damaged, used, altered, washed, stained, or otherwise changed after delivery, except where the issue relates to an original defect or damage during delivery.
If you receive a visibly damaged product, please contact us as soon as possible.
We may request photographs or videos showing:
This information may be required to verify the claim and determine the appropriate resolution.
Depending on the circumstances, the resolution may include:
If you receive a product that is different from the product ordered, please contact myEKshop.in customer support as soon as possible.
After verification, we may arrange for the incorrect product to be returned and the correct product to be supplied, subject to availability.
If the correct product is unavailable, an eligible refund may be provided.
If a product appears to have a manufacturing defect, please contact us within the applicable return period.
The product may be inspected or verified before a replacement or refund is approved.
Damage caused by improper use, washing, alteration, storage, accident, negligence, or normal wear and tear may not qualify as a manufacturing defect.
Customers may submit a return request through the available MyEKShop return facility or by contacting customer support.
The customer may be required to provide:
Once the request is received, MyEKShop may review the request and determine whether the product qualifies for return.
Where return pickup is available, myEKshop or its logistics partner may arrange collection of the product.
Return pickup availability may depend on:
If pickup is not available, the customer may be instructed to return the product using an approved shipping method.
Where the return is due to:
myEKshop.in may arrange or bear the applicable return shipping cost, subject to verification.
Where a return is made for a customer-preference reason and such return is permitted, applicable shipping or return charges may be deducted from the refund.
The specific product return policy will determine the applicable charges.
Once an approved returned product is received and verified, the eligible refund will be initiated.
Refunds may be subject to:
The time taken for the amount to appear in the customer's account may depend on the payment gateway, bank, card issuer, UPI provider, or other financial institution.
Where possible, refunds for prepaid orders will be processed through the original payment method or through an appropriate refund mechanism supported by the payment provider.
For Cash on Delivery orders, myEKshop.in may require the customer to provide appropriate bank-account or UPI details for processing an eligible refund.
Customers should ensure that refund details provided to myEKshop.in are accurate.
If an order is successfully cancelled before dispatch and payment has already been received, the eligible amount will be refunded.
The refund may take additional time to reach the customer's account depending on the payment gateway and financial institution.
If a payment attempt fails but the customer's bank account or card has been debited, the transaction may require reconciliation.
Customers should retain the transaction reference or payment confirmation and contact myEKshop.in if the amount is not automatically reversed within the applicable banking/payment-provider timeframe.
myEKshop.in may coordinate with the payment gateway or banking partner to resolve the transaction.
In certain circumstances, myEKshop.in may provide a partial refund instead of a full refund.
A partial refund may apply where:
If an order was placed using a coupon, discount, cashback, promotional offer, or other benefit, the refund amount may be adjusted according to the terms of that promotion.
A coupon or promotional benefit may not necessarily be reinstated after cancellation or return.
Where replacement is offered, it will be subject to product availability.
If the same product, size, colour, or variant is unavailable, MyEKShop may offer:
MyEKShop may verify the product, order details, payment information, return reason, photographs, videos, and other relevant information before approving a return, replacement, or refund.
Providing false, misleading, manipulated, or incomplete information may result in rejection of the return or refund request.
A refund may not be provided where the product does not satisfy the applicable return conditions, the return period has expired, the product has been used or damaged by the customer, or the claim cannot be verified under the applicable policy.
Customers are responsible for providing accurate order, contact, delivery, and refund information.
Customers should retain invoices, order confirmations, payment references, and other relevant documents until the order, return, replacement, or refund process is completed.
If you have any questions regarding cancellation, returns, replacements, or refunds, please contact us:
myEKshop.in
Operated by EK Textiles
Address: 141 Vairam Nagar, MRK Towers, Thanjavur – 613005,
Tamil Nadu, India
Mobile:
7358361674
Email:
support@myekshop.in
When contacting us regarding a return, cancellation, replacement, or refund, please provide sufficient information to identify your order or transaction. Do not share passwords, UPI PINs, CVVs, OTPs, or other confidential payment credentials.
Last Updated: 18 October 2026